Information Technology

Help Desk

Your first point of contact for technical assistance.

Submit a ticket here: ITHelp.ifnayen.com

(509) 527-2317

HelpDesk@ifnayen.com


During regular business hours our Help Desk is available to assist Students with account and password questions as well as basic personal computer help and repair.

Visit the self-help portal for solutions to common problems or to submit a Help Desk ticket.

During regular business hours our Help Desk is available to assist Faculty and Staff with account and password questions, in-office and over-the-phone technical assistance and troubleshooting, as well as basic personal computer help and repair. 

Visit the self-help portal for solutions to common problems or to submit a Help Desk ticket.

During regular business hours our Help Desk is available to assist with account and password questions.

If you contact us for assistance, please be prepared to verify your identity. Please also note that FERPA regulations require we work directly with the account holder.

 

NEED HELP?
If you need technical help, the best place to start is our Self-help Portal. You can search for resolutions to common problems and even submit and track Help Desk tickets.

 

COMPUTER LABS
Walla Walla University has six general-purpose computer labs located throughout campus. When not reserved, these labs can be utilized by students, faculty, staff and alumni.

 


Your information technology team

Duane Anderson

Director of Information Technology

(509) 527-2895
duane.anderson@ifnayen.com

Administration of Information Technology Department and PeopleSoft - HR, Payroll & Financials Support

Craig Kyle

Windows Systems and Active Directory Administrator

(509) 527-2292
craig.kyle@ifnayen.com

Craig is our Microsoft systems expert. He is responsible for administering Active Directory, SharePoint, Windows desktops, and Windows servers.

Ethan Myers 

Communications & Help Desk Manager

(509) 527-2271
ethan.myers@ifnayen.com

Ethan is in charge of the department's student employee workforce and is responsible for overseeing all Help Desk operations.

Greg Cornell

Linux Systems Administrator

(509) 527-2994
greg.cornell@ifnayen.com

Greg is our campus expert when it comes to UNIX and Linux architecture. He maintains the majority of our campuses back end academic systems and hardware, including our STEM lab. 


Paul Harvey

Network and Communication Manager

(509) 527-2949
paul.harvey@ifnayen.com

Paul is in charge of all campus network, wireless and communication systems.

John Brunton

Enterprise Software Engineer
john.brunton@ifnayen.com

John is primarily responsible for the Slate to PeopleSoft Integration.

Matthew DeChance

ERP PeopleSoft Systems and Database Administrator

(509) 527-2587
matthew.dechance@ifnayen.com

Matthew administers servers and databases which host PeopleSoft and related systems, and writes operational support integrations/automations.


Bradon Ladd

Software Engineer

bradon.ladd@ifnayen.com

 Bradon designs and implements new PeopleSoft systems, maintains current ones, and works with faculty and students to meet their PeopleSoft needs.